Return Policy
In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:
- Sold in a physically damaged condition.
- Has missing parts or accessories
- Leakage
- Wrong delivery of products
- Quality issues
- Product packaging not opened, product not used.
Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
All claims for shortages or damages must be reported to customer service at customercare@Kaivalyam.co.in on the day of delivery.
How long will the return process take?
Once your return request has been placed with Customer Service, it usually takes about 72 hrs. to have the product picked from your place and another 4 days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.
How do I return a product?
If for any of our mistake the product has to be returned (like damaged in transportation or manufacturing defect) We currently don’t have pickup option. Please make sure the product is sealed properly. You can schedule a pickup using our logistics partner, at our cost, by calling us 08770560210 or by emailing us at customercare@Kaivalyam.co.in
Where do I return the product?
Kaivalyam Body and Soul
Unit No 201/202, Plot no- G-9 Ratlam Kothi, Indore 452001
Phone Number: +91-88770560210
Refund Policy
Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Expected time line for refund: 5 – 7 Working/Business days.
Exchange
Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
Returns and exchanges requests will be subject to checking and vetting by Kaivalyam Body and Soul
Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
Cancellation Policy
You can also get in touch with our Customer Care team with your order number to raise a cancellation request. Cancellation duration takes typically one day after confirming cancellation by calling 08770560210 or by emailing us at customercare@Kaivalyam.co.in. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact us to inform the same. In case of Prepaid orders Refunds will be processed as per our Return policies
